Billing Policy
Everything about how we bill — GST, invoices, renewals, refunds, and the payment methods we support.
Last Updated: May 2026
This Billing Policy applies to all paid subscriptions, add-ons, and one-time purchases on the CulinaOS platform, operated by Exponent Solutions, Gurugram, Haryana.
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Download InvoiceView & download your past invoices from the billing dashboard.Contact Billing SupportGot a billing question? Our team responds within one business day.
CulinaOS is a SaaS platform operated from India. All applicable Goods and Services Tax (GST) is charged on subscription fees and add-ons as per Indian tax law.
- GST is levied at 18% on the base subscription amount unless your billing address is outside India.
- For customers registered under GST, your invoice will reflect CGST + SGST (intra-state) or IGST (inter-state) based on the registered place of business on your account.
- Customers must keep their GSTIN and registered business address up-to-date in account settings. Invoices once issued with an incorrect GSTIN cannot be modified after 30 days.
- Input tax credit (ITC) eligibility depends on your own filings — CulinaOS only ensures correctly formatted tax invoices.
- Exports of service (outside India) are zero-rated where applicable, subject to LUT/Bond provisions.
Billing Support
For invoice corrections, GSTIN updates, payment failures, or any billing concern, reach out to:
support@exponentsolutions.aiMonday – Friday, 9:00 AM – 6:00 PM IST