What hospitality venues does CulinaOS support?

CulinaOS supports restaurants, cafés, hotels, cloud kitchens, food courts, QSRs, resorts, entertainment venues and multi-outlet chains.

Does CulinaOS support GST billing and offline mode?

Yes. CulinaOS includes GST-ready billing, invoicing, offline-first order capture and automatic sync when connectivity returns.

Can CulinaOS manage inventory, staff roles, and multi-outlet operations?

Yes. The platform offers inventory management, staff role permissions, multi-outlet configuration and centralized reporting across locations.

Refund & Cancellation Policy

Name: CulinaOS
Author: CulinaOS

We believe in transparency. Here's everything you need to know about cancellations, refunds, and credits for CulinaOS subscriptions.

Last Updated: April 2026

This Refund and Cancellation Policy explains how you can cancel or raise concerns about a product or service purchased through the CulinaOS platform. The platform is owned and operated by Exponent Solutions, Gurugram, Haryana.

This policy applies to all digital services and subscriptions offered through the CulinaOS platform, including POS, KDS, inventory, and other modules.

General Policy

As CulinaOS offers digital SaaS services and subscriptions, we do not provide monetary refunds once a subscription has been activated or the billing cycle has begun.
In exceptional cases where a technical issue or failure has occurred on our end, we may, at our sole discretion, offer a credit to your account instead of a monetary refund.
All refund or credit requests are evaluated on a case-by-case basis by our support team.

Cancellations

Cancellation requests must be made within 48 hours of the transaction, and only if the service has not already been initiated or the billing cycle has not commenced.
For annual or half-yearly plans, cancellation is not possible once the subscription period has started. You may choose not to renew at the end of the current billing period.
Monthly subscribers may cancel before the next billing date to avoid being charged for the following month. No refund will be issued for the current billing cycle.
To cancel your subscription, contact our support team at support@exponentsolutions.ai or through your account settings.

Credit Instead of Refund

If your refund request is approved, the resolution will typically be in the form of platform credits applied to your account.
Credits can be used toward any future subscription payment or renewal within the CulinaOS platform.
Credits are non-transferable and non-redeemable for cash.
Platform credits will expire if unused within 12 months of issuance.
Where approved, monetary refunds will be credited to the original payment method within 5–7 working days.

Technical Issues or Service Failures

If you experience a platform-wide service outage or critical failure affecting your operations, please report it within 48 hours of occurrence.
Our technical team will investigate the reported issue. If the issue is verified to be on CulinaOS's end, we will issue account credits for the affected period.
Minor bugs or UX issues that do not prevent core service usage do not qualify for credits or refunds.
Service interruptions caused by third-party integrations, internet connectivity, or your own hardware do not qualify for refunds.

No-Refund Conditions

Refunds or credits will not be processed in any of the following scenarios:

×Change of mind after subscribing or activating a plan.
×Incorrect plan selected by the user — please review our pricing page before purchase.
×Failure to use the platform during the subscription period.
×Issues caused by user-side factors such as network problems, device incompatibility, or misconfiguration.
×Subscription services that have been successfully delivered and accessible.
×Refund requests made after the 48-hour window from the date of transaction.
×Situations where the account has been suspended or terminated due to violation of our Terms of Service.

Subscriptions & Auto-Renewal

By subscribing to any CulinaOS plan, you authorize us to charge the applicable fee at the start of each billing cycle.
Auto-renewals can be cancelled at any time before the next billing date through your account settings or by contacting support.
No refunds will be issued for past billing cycles that have already been processed.
If you subscribed as a founding customer at a locked-in price, that price will continue to apply to renewals as long as your subscription remains active without a break.
You are responsible for reviewing the features of a plan before purchasing. Plan downgrades take effect from the next billing cycle.

All approved credits will be added to your account for future use on the platform.

Need Help?

If you have a refund or cancellation request, please contact our support team:

Company: Exponent Solutions — CulinaOSEmail: support@exponentsolutions.aiHours: Monday – Friday, 9:00 AM – 6:00 PM IST